A Personal Note from Nathaniel Palmer: Reflecting on 2025
Dear Friends and Partners,
Now that 2025 has come to a close, I wanted to take a moment to write to you personally about the year we’ve shared at Infocap, and what we’ve learned, built, and accomplished together.
Our Beginning
Many people ask how Infocap started. The truth is simple: we saw far too many automation projects fail, not because the technology wasn’t impressive, but because it moved faster than the people using it. That gap inspired us to create a company focused on human-centric intelligent automation, solutions that amplify the work of people, not replace it. Today, we’re proud to help organizations and government systems transform how they operate. It’s a story I’m proud of, and I invite you to read it here:
Infocap’s Origin Story
Welcoming New Partners
This past year, we had the pleasure of working with both new and long-standing clients on a variety of projects that turned document-heavy, exception-driven operations into predictable, measurable, automated workflows and processes. Each partnership reinforced why we do what we do: helping people work smarter, faster, and more effectively. If you’re thinking about turning your processes into a success story, I hope you’ll reach out to our Business Transformation team.
Connect with Us
Modernization in Action
One project that stood out involved a federal agency. Their document operations were highly advanced, but one critical step remained manual. Millions of documents flowed through intelligent capture, yet returns to the mailroom for reprocessing drained time and energy. After we stepped in, a process that once took minutes per document now happens in seconds, completely unattended. Three staff members during peak periods? No longer needed. Backlogs? Gone. Often, the biggest gains hide in the processes that feel too entrenched to touch or too disconnected to fix.
Read the Full Case Study
Growing Our Team
To keep up with our growing client demand, we welcomed two new Automation Engineers this past year: Monalyn Reyes and Janica Sagun-Bentor. It’s exciting to see their talent and energy already making a difference for our clients and for Infocap.
Our Big Launch: The Process Automation & AI Readiness Assessment
Earlier in 2025, we rolled out the Process Automation & AI Readiness Assessment. Organizations have used it to uncover quick-win automation opportunities, align people and technology, and gain clarity on where they stand. Each participant receives a personalized readiness score, actionable recommendations, and curated resources that accelerate smarter, human-centric transformation. If you haven’t tried it yet, I encourage you to see it for yourself:
Try the Assessment
Top Resources from 2025
We love creating resources that help organizations turn AI and automation into real results. Here are the twelve most popular from the last 12 months:
- The Future of Intelligent Document Processing: Insights from an Automation Expert
- Intelligent Document Processing in 2030: Predictions, Pitfalls, and the Path Forward
- The Paper Trail Paradox in Credit Unions
- Futureproofing Automation with a Center of Excellence
- Legacy Systems vs Innovation: Financial Services Tech Budget Breakdown
- 7 Ways to Drive Strategic Change with Intelligent Automation
- The Digital Mailroom Revolution: Transforming Business Operations Through Automation
- The Business Leader's Overview to Effective Agentic AI Implementation
- The Missing Link in Digital Transformation: What Leaders Need to Know About Intelligent Document Processing
- 20 Creative Ways Intelligent Document Processing Can Transform Your Business
- NextFutureToday - Episode 33: Building Trust While Moving Fast
- NextFutureToday - Episode 27: Flexible Leadership in the Age of AI
We’re On the Move
In 2025, our Business Transformation team (and I personally) participated in events across the country, speaking, sharing, and learning from leaders like you:
- January – Tungsten Automation GKO
- February – Infosource webinar keynote speaker
- April – AIIM 2025 Global Summit
- April – California Public Sector CIO Academy
- April – Navigating CMS in 2025 panelist
- April – IRPA AI webinar featured speaker
- June – Engage FedGov AI and Automation panelist
- June – AWS DC Summit
- July – AIIM Insight Series AI and Automation panelist
- November – TWAIN Converge Conference 2025
- December – AIIM Insight Series featured speaker
- December – AIIM Regional DC Summit
Looking ahead to 2026, we plan to be at even more events, and I’d love to meet you in person. You can always check our Events page for the latest details:
See Upcoming Events
Reflecting on this year, I feel immense gratitude for the partnerships we’ve built, the transformations we’ve helped make real, and the people who inspire us to keep pushing smarter, human-centric automation and AI readiness forward. Thank you for being part of this journey. Here’s to an even more impactful 2026.
Warm regards,
Nathaniel Palmer
CEO, Infocap