Infocap and Tungsten Automation (formerly Kofax)
Infocap is a Tungsten Automation Gold Partner offering superior expertise in Intelligent Automation and TotalAgility. Several of our team came from the Kofax public sector professional services group, and over the last decade have built many of the largest and most complex Kofax deployments now in place across both defense and civilian agencies. Everyday millions of users log-in to mission-critical systems built by Infocap.
Infocap was named by Kofax (now Tungsten Automation) as the Intelligent Automation Partner of the Year (in 2021) for our pioneering work with TotalAgility across multiple government programs. Infocap has successfully supported the missions of all branches of the U.S. military as well as the Office of the Secretary of Defense, Defense Logistics Agency, U.S. Department of Veterans Affairs, as well as the Department of Health and Human Services (HHS), the National Archives and Records Administration (NARA), the National Aeronautics and Space Administration (NASA), California Department of Public Health (CDPH), Internal Revenue Service (IRS), and several others.
Infocap’s team of engineers are not only proficient in all aspects of TotalAgility’s platform architecture, security, resiliency, performance and scalability, environment planning, extraction and locators, image Processing and VRS, classification and separation, batch classes and KTA processes – but several members of our team were also developers of Kofax products before joining Infocap. Our team holds over 100 certifications and accreditations, which includes all of the top-tier certifications offered by Kofax/Tungsten, including its highest certifications held by a very select few individuals – Kofax Certified Capture Consultant (KC3) and the Kofax TotalAgility Master Class.
Intelligent Document Processing (IDP)
Infocap offers unparalleled expertise with IDP through our advanced techniques for capturing data from multiple channels, including cognitive capture and OCR. Our approach leverages cutting-edge artificial intelligence and machine learning technologies to transform raw data into actionable insights. Infocap ensures information from various sources such as emails, scanned documents, and digital forms is seamlessly captured and integrated into a unified system. This allows for efficient and accurate handling of large data volumes.
Machine Learning
Cognitive capture is a key part of our solutions. It uses AI to understand and interpret document content regardless of format or structure. Natural language processing and machine learning extract relevant information, classify documents, and identify patterns and trends.
Robotic Process Automation (RPA)
Infocap’s IPA framework enables “no touch” handling of routine transactions which meet program-defined confidence thresholds and quality metrics, dynamically routes transactions based on metadata and auto-adjudication outcomes, or otherwise routing complex or non-compliant transactions to an exception queue.
Task Mining & Analytics
Infocap’s approach enables users to tag content and/or transactions for further refinement of both quality and confidence measures (e.g., expanding the criteria process automation) and overall process improvement. Exception queue processing captures relevant data, identifies exception conditions, and streamlines access to supporting documentation.
Business Process Management
Infocap excels at translating existing policies and “tribal knowledge” into managed processes that are observable, explainable, and auditable—where rules and policies are accurate and consistent. Our team has significant experience with the highly-nuanced nature of eligibility and enrollment workflows and complex case circumstances, which typically otherwise deemed impossible to automate.
Decision Automation
Our team collaborates closely with customer policy and operations teams to determine proper handling of use cases that fall in between the bounds of easily automated processes and exception-handling requirements. The Infocap approach allows its customers to identify policy impacts of automation strategies while quantifying operational trade-offs. The capture and analysis of process metrics are utilized extensively to identify candidate areas to benefit from policy clarification and operational changes.
TUNGSTEN AUTOMATION’S TOTALAGILITY
TotalAgility is the flagship product within Infocap’s portfolio, offering a comprehensive platform for Intelligent Process Automation. In the hands of Infocap, solutions built on TotalAgility streamline operations and enhance productivity by leveraging:
Cognitive Capture
Document Intelligence
Low-Code Process Orchestration
TotalAgility provides low-code tools for building, deploying, and managing workflows and RPA bots. This feature facilitates better compliance, decision-making, and task execution, allowing even non-technical users to design and implement complex automation processes.
Generative AI-Powered Copilots
INFOCAP
WHEN YOUR MISSION MATTERS, CHOOSE INFOCAP®
Infocap delivers automation that transforms your processes to unlock the potential in the people at the center of your mission. Our proven solution frameworks, purpose-built for government agencies include:
Advanced Case Management
Infocap leverages Total Agility to deliver Advanced Case Management solutions by automating document-centric business processes and translating policies into standardized workflows. With extensive experience in eligibility and enrollment workflows, Infocap collaborates closely with customer teams to handle complex cases effectively. This collaboration ensures the optimization of operational strategies, allowing Infocap to streamline processes and improve efficiency across various case management scenarios. Through this approach, Infocap provides tailored solutions that meet specific client needs, enhancing overall productivity and accuracy.
Benefit Eligibility Verification
Infocap securely captures and extracts data from consumer’s most sensitive documents using TotalAgility to automate data extraction and processing, ensuring efficient document matching as well as minimal human intervention. Our projects include ground-breaking work in the area of hybrid operating environments—combining support for human workers alongside digital (robotic) workers leading to efficiency gains of 400% or more, and a concomitant increase in quality and consistency.
Data Confidentiality and Security
Infocap has adhered to strict system security requirements since the formation of the company in 2010 and have developed secure systems for DoD agencies (NIPRNet, SIPRNet, and JWICS), Intelligence agencies (Top Secret and TSSCI), and Federal and state civilian agencies (Confidential, PII, PHI, etc.). Infocap has worked in environments requiring the National Institute of Standards and Technology (NIST 800-171) and FISMA compliance.
Centers for Medicare and Medicaid Services (CMS) Affordable Care Act (ACA)
Serco partnered with Infocap in 2016 to modernize the ACA Eligibility Support program's Kofax system. In 2021, Infocap migrated the system to Kofax TotalAgility, securing the role of exclusive Document Automation partner in 2022. Their expertise in automation and AI has driven efficiency gains, enabling the program to handle double the document volumes. This streamlined approach ensures faster resolutions at a lower cost to the government.
Covered California
Infocap built the Document Imaging and Verification System (DIVS) on Kofax TotalAgility to enhance eligibility verification speed, quality, and efficiency while managing seasonal workload spikes. Since 2018, Covered California has increased verification automation by 700%. DIVS reduced consumer response times from 100 days to under 72 hours, improving enrollment success and efficiency.
CMS Eligibility Appeals Operations Support (EAOS)
Infocap migrated the EAOS front-end KC/KTM capture systems from on-prem into the Amazon Web Services (AWS) cloud environment, credited as the first cloud migration for the Kofax software environment, today a differentiating core competency of Infocap.
Veterans Benefit Management System (VBMS)
Infocap developed a comprehensive solution for digitizing Veteran disability claims forms and supporting documents, with a taxonomy covering 372 document types and satisfying FIPS 140-2 security requirements.
U.S. National Archives and Records Administration (NARA)
Infocap designed and implemented a virtual infrastructure for document processing, leveraging Dell PowerEdge servers, PowerVault Network Attached Storage Gateway, Storage Manager, PowerConnect, VMware ESXi to deliver highly-available (HA) Kofax Capture and Kofax Transformation Modules enabling geographically distributed capture, transformation, and archival processing of records for the National Archives and its government agency clients.
Defense Logistics Agency (DLA)
Infocap deployed Kofax Capture, Kofax Capture Network Server, Kofax Import Connector, Kofax Transformation Modules, KTM in a highly-available (HA) enterprise configuration to support a non-centralized, advanced capture solution.
Naval Criminal Investigation Service (NCIS)
Provided an on-site assessment of NCIS' Kofax environment, the upgraded NCIS' Kofax products to enterprise-scale solutions. Installed and upgraded development, test, and separate production environments for NIPR and SIPR networks. Worked with technical staff to implement integrated Content Manager and reporting solutions from OpenText and Kofax.
KNOWLEDGE TRANSFER, TRAINING, AND CURRICULUM DEVELOPMENT
Infocap works closely with you and your team to provide knowledge transfer throughout the design, development, and implementation phases of TotalAgility solution projects. User and system administrator training is commonly delivered in project work scopes. Infocap typically engages with operations staff or established training departments to supply “Training-for-Trainers” resources for engaging with the solution via user interfaces and operations dashboards/reports. Training provides trainers with an understanding of the fundamentals of document processing steps, configured workflows, quality control functionality, and exception handling. The training materials are delivered in a format specified by the customer.
Training materials consist of user notebooks containing PowerPoint handouts with notes, copies of selected sections from software vendor user manuals, example documents, summary quizzes, and other critical documents. Hands-on exercises emphasize common operations and reinforce concepts and the material covered in the written training material, as well as project technical deliverables (Detailed System Design Document and Maintenance and Operations Plan), software vendor documentation, quick reference guides, and hands-on system exercises. Exercises emphasize tasks performed by system administrators and provide clear instructions on the operation of system configuration and management consoles.
CUSTOMER SUCCESS AND SUPPORT
At Infocap, we pride ourselves on providing dedicated customer support to ensure our clients realize full value from their software investments. Our commitment goes beyond transactions to fostering long-term relationships and sustained excellence. We actively manage software performance in clients' environments through continuous oversight and updates. This aligns software configuration with evolving business needs.
Integrated application monitoring provides real-time insights into health and performance. Proactive monitoring detects issues before impact to minimize downtime and ensure seamless experiences. Vigilant performance monitoring swiftly addresses anomalies to maintain reliability and effectiveness.
We engage proactively rather than waiting for problems. Regular check-ins, reviews, and strategy sessions understand goals to optimize solutions that meet objectives. Maintaining open communication ensures alignment with needs and timely interventions for smooth operations. Extended services are designed not only to resolve issues but also enhance experiences, drive efficiency and ensure clients maximize technology investments. This proactive, responsive approach distinguishes Infocap as dedicated to customer success.