Nathaniel Palmer

Nathaniel Palmer is the CEO of Infocap®, a leading innovator in Intelligent Automation technologies. He is a pioneer in automation and digital transformation, serving as Chief Architect to several of the largest and most complex initiatives across government and private industry, totaling over $3.5 Billion in research and development.

Nathaniel was the co-founder of an Inc. 500 company, the first consultancy to focus on the process automation marketplace, which led the sale of that business to a $1B government contractor. He has since held leadership roles at Perot Systems, SRA International, and Serco, serving as the executive leader responsible for leading the solution design supporting successful pursuits at GSA, U.S. Navy, U.S. Secret Service, Veteran Affairs, U.S Treasury, FDA, CMS, and other HHS agencies, together totaling over $2 billion in total contract value captured during the last 15 years.

He is a growth- and scale-focused leader, having built professional services teams from zero to 100+ and having deployed process automation solutions to tens of thousands of users worldwide. A best-selling author, speaker, practitioner, and rated as the “#1 Most Influential Thought Leader in Business Process Management (BPM)” by independent research. He has co-authored 15 books on technology and business transformation including "Gigatrends" released Feb'24 which reached #1 for AI on Amazon's Hot New Release, plus “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (Future Strategies), “Excellence in Practice (2007), as well as the “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001) and "Mastering the Unpredictable" which reached #2 on the Amazon.com in 2008.

He is the 2019 recipient of the “Marvin L. Manheim Award for Significant Contributions in the Field of Workflow” and an “Innovation Pulse Award” for his pioneering work in Intelligent Automation, as well as the first individual awarded “Laureate in Workflow.” His work on the CMS Eligibility Support program won the “Global Excellence in Case Management” award (2017) and he was a finalist for the Fierce Healthcare Innovation award (2018). He is highly sought speaker at leading industry forums, such as those by Gartner, Forrester, RoboBusiness, AIIM, IDP Summit, 1105 Group, and has been featured in national media such as CIO, Fortune, NPR, and The New York Times.

Fun Fact: I beat the Guinness World Record for pogo stick jumping at age 8.