Heather Palmer

As Director of Business Operations at Infocap, Heather ensures the company’s day-to-day operations run smoothly and efficiently, enabling teams to focus on delivering value to clients. She manages human resource and AR/AP activities, and oversees process optimization, cross-functional collaboration, and strategic initiatives that drive operational excellence and scalability.

With a strong background in business and conference management and operational strategy, Heather uses her interpersonal, organizational and analytical skills to translate complex processes into streamlined, effective systems. Her work ensures that Infocap operates with clarity, agility, and consistency, supporting both the company’s growth and its mission to empower organizations through intelligent, human-centric automation.

Favorite Activity: Taking long walks with her Comfort Retriever, Tatum, by the beach or in the woods.