Process Mining

Infocap uses advanced process mining solutions from leading intelligent automation platforms that enable organizations to visualize and analyze their business processes in real time.

Our experts help you identify high-impact opportunities for improvement by mapping out process flows, uncovering root causes of inefficiency, and benchmarking performance against industry standards. By leveraging leading process mining platforms and AI-driven analytics, we enable your team to make informed decisions, reduce waste, and accelerate digital transformation. Infocap’s solutions are designed to be scalable, adaptable, and fully integrated into your existing workflows, supporting your organization’s commitment to operational excellence and innovation.

Process Mining Solutions

Infocap’s process mining capabilities empower organizations to discover, monitor, and optimize their business processes with unprecedented transparency and precision. By analyzing event logs and “over the shoulder observations” from your existing IT systems, process mining reveals the true flow of work—highlighting inefficiencies, bottlenecks, and deviations from best practices. Our approach helps you move beyond guesswork and assumptions, delivering data-driven insights that drive continuous improvement. Infocap’s human-centric methodology ensures that process mining is not just about technology, but about empowering your teams to make smarter decisions and achieve measurable results. We co-innovate with your organization to design process mining solutions that are actionable, scalable, and aligned with your business goals.

What Process Mining Means for Intelligent Automation

Process mining is a transformative approach to business process management that leverages data to reveal how work actually gets done within your organization. Unlike traditional process mapping, which relies on interviews and observations, process mining extracts actionable insights directly from your IT systems’ event logs and real-world user behaviors. This enables you to identify hidden bottlenecks, compliance risks, and opportunities for automation with precision and confidence. Infocap’s process mining services help you streamline operations, reduce costs, and improve customer experiences by making your processes more efficient, transparent, and resilient. Our human-centric approach ensures that process mining empowers your teams, supporting continuous improvement and innovation across your organization.

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Process Discovery & Visualization

Process mining automatically reconstructs your business processes from event logs, providing a clear, visual representation of how workflows through your organization. This allows you to identify deviations from standard procedures, spot inefficiencies, and understand the root causes of delays or errors. With detailed process maps, your team can make data-driven decisions to optimize workflows and eliminate unnecessary steps. 

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Performance Analysis & Benchmarking

By analyzing process data, process mining enables you to measure cycle times, throughput, and resource utilization across different departments or teams. You can benchmark performance against industry standards or internal targets, identifying areas for improvement and tracking the impact of process changes over time. This data-driven approach supports continuous improvement and helps you achieve operational excellence. 

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Compliance Monitoring & Risk Management

Process mining continuously monitors your business processes for compliance with internal policies and external regulations. It flags deviations, such as unauthorized approvals or skipped steps, and provides audit trails for regulatory reporting. This reduces the risk of non-compliance and ensures that your organization operates with transparency and accountability. 

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Root Cause Analysis & Exception Handling

When process deviations or inefficiencies are detected, process mining enables you to drill down into the underlying causes. You can analyze specific cases, identify patterns, and implement targeted improvements. This helps your team resolve issues quickly, reduce rework, and ensure that processes run smoothly and efficiently. 

Areas to Automate

Process Discovery & Visualization

Automate the collection and analysis of event logs from your IT systems to generate accurate, real-time process maps. This enables you to visualize how work actually flows through your organization, identify bottlenecks, and detect deviations from standard procedures. With Infocap’s process mining solutions, you can make data-driven decisions to optimize workflows and eliminate unnecessary steps, improving efficiency and reducing costs. 

Performance Analysis & Benchmarking

Automate the measurement and comparison of process performance metrics, such as cycle times, throughput, and resource utilization. By benchmarking your processes against industry standards or internal targets, you can identify areas for improvement and track the impact of changes over time. This supports continuous improvement and helps you achieve operational excellence. 

Compliance Monitoring & Risk Management

Automate the monitoring of business processes for compliance with internal policies and external regulations. Process mining solutions can flag deviations, such as unauthorized approvals or skipped steps, and provide audit trails for regulatory reporting. This reduces the risk of non-compliance and ensures that your organization operates with transparency and accountability. 

Root Cause Analysis & Exception Handling

Automate the identification and analysis of process deviations and inefficiencies. Process mining enables you to drill down into specific cases, identify patterns, and implement targeted improvements. This helps your team resolve issues quickly, reduce rework, and ensure that processes run smoothly and efficiently. 

Process Optimization & Redesign

Automate the identification of optimization opportunities based on process mining insights. By analyzing process data, you can redesign workflows to eliminate bottlenecks, reduce cycle times, and improve resource utilization. This enables your organization to achieve higher levels of efficiency and agility. 

Change Management & Impact Assessment

Automate the tracking of process changes and their impact on performance. Process mining solutions can monitor the effects of new policies, technologies, or organizational structures, enabling you to assess their effectiveness and make data-driven adjustments as needed. 

Customer Journey Analysis

Automate the mapping and analysis of customer journeys across multiple touchpoints. Process mining enables you to identify pain points, delays, and opportunities for improvement in the customer experience, helping you deliver better service and build stronger relationships.