Case Studies
Customer Success Stories
Real challenges. Real agencies. Real outcomes. At Infocap, we partner with Federal and State agencies to turn complex information challenges into clear, measurable results – because when government works better, people's lives improve.
We don't just solve problems, we rethink them. Through sharp strategy, purposeful design, and technology that actually works, we help agencies communicate better, work smarter, and achieve outcomes that matter.
From strategy to execution, our work speaks for itself. Explore our case studies and discover how Infocap helps government cut through the noise, connect with their stakeholders, and drive real, lasting change.
Centers for Medicare & Medicaid Services (CMS)
Project Value: $88M
Period: 2023 - 2028
Challenge
- Migrating 50+ custom forms and 300 document types
- Inefficient manual eligibility verification process
Solution
- Deployed AI-9driven document classification and automation
- Integrated TotalAgility for end-to-end document workflow
Impact
- 400% increase in processing efficiency
- Seamless handling of millions of medical records
National Archives and Records Administration (NARA)
Project Value: $17M
Period: 2018 - 2023
Challenge
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Secure digitization of DD-214 military discharge records
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Compliance with Veterans Affairs and NARA security policies
Solution
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Implemented high-available Kofax document processing
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Integrated secure transfer protocols for classified records
Impact
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98% accuracy rate in document capture
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Fully digitized archival process for military records
Naval Air Warfare Center Weapons Division (NAVAIR)
Project Value: $158K
Period: 2018 - 2025
Challenge
- High-security document classification for military projects
- Ensuring safe and controlled data access
Solution
- Developed automated classification & extraction systems
- Implemented secure access controls for document retrieval
Impact
- 50% reduction in manual data classification workload
- Enhanced document security for classified environments
US Army Human Resources Command (HRC)
Project Value: $15M
Period: 2019 - 2025
Challenge
-
Manual processing of academic evaluations (DA Forms 67-9, 67-10, 1059)
- Compliance issues with security protocols
Solution
- Implemented TotalAgility-based document automation
- Integrated STIG-compliant security architecture
Impact
- 60% faster processing time
- Achieved compliance with Army security requirements
Covered California
Project Value: $31M
Period: 2018 - 2024
Challenge
- Slow manual verification of Affordable Care Act (ACA) applications
- Compliance with HIPAA and federal security standards
Solution
- Deployed TotalAgility-powered Document Imaging and Verification System (DIVS)
- Automated eligibility verification workflows
Impact
- 700% Increase in verification automation
- Reduction in Processing time from 100 days to under 72 hours
Internal Revenue Service (IRS)
Project Value: $218K
Period: 2018 - 2022
Challenge
- Secure processing of high-volume tax documents
- Handling Personally Identifiable Information (PII)
Solution
- Enhanced Kofax Capture environment for secure data handling
- Developed custom export capabilities for structured tax forms
Impact
- 30% improvement in processing accuracy
- Seamless compliance with IRS security mandates
Your mission. Our expertise.
The right partnership changes everything.
If what you've seen resonates, let's explore what Infocap can do for your agency. We bring the strategy, design, and technology — you bring the mission.
Together, we'll cut through complexity, drive meaningful outcomes, and deliver work that makes a real difference for the people you serve.